334

Error loading ads.


F
FlameFox

Note from Latitude: Please review the details at help.aidungeon.io/faq/how-do-i-get-ads-to-work and walk through the steps. Most players have been able to fix the issue by turning off their adblocker, whitelisting in all blocking extensions, removing/whitelisting and dns/firewall blocks, or (worst case) using a VPN.

If you still haven't make it work please comment and add details about
1. All of the browsers/apps you've tried (i.e. Chrome on Mac, Android app on Samsung Galaxy S21, Firefox on Windows 10)
2. What the results were for you from an adblock test like d3ward.github.io/toolz/adblock.html
3. What country you are from

And we can help you troubleshoot from there.

Original message:
After the last update, I ran into a problem.
After the inscription "Ad next" appears in the upper right corner, when writing a story, the button for sending a message to the history is turned off and the button for changing the response does not work, as does the entire interaction panel with the story. Reinstalling or starting a new history does not change anything (changing the settings also does not give any result).
After going to the site, the ad loading window began to appear and after three minutes it gives "Ads do not load. If the problem remains, report to support."


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Activity Newest / Oldest

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Panuwu

I'm using the app and I don't have any ad blockers! I have almost spent a month without being able to see ads normally, it had been normal until from one day to the next it simply marked Error and always stayed in "Loading". I can only see one ad per day Or see two or three at 7 in the morning


T

thofi

hi so i got no ads showing and i'm out of action and i'm kinda forced to go to my mobile phone for that now it's quite a bother to be honest. so here is what i got

Software : [ Microsoft Edge ] ; ad blocker : [ Ublock ]
Ublock is a good adblocker and work well and got and option for white listing site were you want to see ad's, it goes without saying this adress is in the white list : [ play.aidungeon.io/ ]
i tryed in "in private" mode were it wasn't even loaded and i couldn't load ad's for replenish my action count.


S

stard

no ads with vivaldi since a few days (or with a lot of F5 and even in private window) but no problem with edge (ad blocker disabled)


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Voyager1312023

Used a vpn, it works now


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Voyager1312023

I cant play ads I am from nepal and turned off my ad blocker


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ryanlat

Merged with: Cannot watch ads

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Souls

I am out of actions, just trying the site out for the first time. I turned off ad block, even opened a separate window. It keeps on not loading any ads. it says its either ad block (which is turned off) or it thinks I am russian? I am in Germany and am german so idk where it gets that from


4

4014

It's probably because you try to do a Cross-Origin Request, which Firefox thinks is kinda sussy. Here's the error message in my console:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-1234567890123456. (Reason: CORS request did not succeed). Status code: (null).

I changed the number in case it could identify me.


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4014

OK, so, when running the ablock toolz website I notice the fetch requests are being done by adblock.html, even though I've disabled adblock in my add-ons menu.


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xHSx

Nothing works. Tried on all browsers. No ad blocks, incognito or not (even tried mobile browser) and yet no ads. It's most likely the browser-based ads broke. Because the mobile ads still work.


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ninjajamesb

SOLUTION: Try using an incognito window. Worked for me on chrome.


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?

?????️‍?

This actually just started happening for me. I have tried every solution possible and more, and the "watch ad" button constantly displays the word "Loading" for a split second then says "Error Loading Ads" for a few seconds after that then repeats. Also this has gone on for a freaking week, and since I am unable to get more actions, I literally cannot play the game if my remaining actions I already have run out. I even posted about this on the play store and the only response I got was to go here, which I have also already done. And no, it has nothing to do with the new location restrictions AI Dungeon has or whatever. Even though it's probably useless, I provided a picture too.


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ryanlat

Thanks for the info. Digging into the error you're seeing.


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Great Royalius


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PinkPuppy-smol

BRUH. Ads are not loading despite no adblocker. Browser: internet explorer, edge, google chrome, firefox, opera, safari, bromite, puffin, nothing works!! I tried all browsers. The bot being dumb is already very annoying as is and now I have to deal with this shit? just wait days to get shards because there's no ads. I even bought nordvpn and connected to every single country to see if I could get ads. Fix your shiz Latitude!


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PinkPuppy-smol

Update: I bought the steam edition to get past the not loading ads


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Ze_Yellow_Iris

Oh, by the way. Just to show that I have ads allowed.


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Ze_Yellow_Iris

Ok, I'm starting to really get agitated now. I've tried everything I could think of, downloading AI Dungeon as an app and then allowing ads on it. STILL, the ads don't load. I've uninstalled my adblocker. Didn't work. I tried disabling all my firewalls, and testing if the ads loaded, and the ads yet still refuse to load. I've actually complained about this on another occasion, I was emailed an adblocker test to well, test the stuff that my adblocker was blocking. Yet I uninstalled my adblocker entirely. The adblocker test didn't help me in the slightest, and I had more questions than I had answers. I'm just pretty pissed that no matter what I do, ads still don't load, and it's not my internet. My internet is all in the green and having no issues. I just can't understand why the ads still don't load.


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ryanlat

Sorry, this is frustrating. If you are on discord please ping me and I'm happy to chat. We're hoping to make another round of adjustments that should open this up soon.

What % of items are still being blocked according to the test? For me it's 90% before I turn off my ad-blocker and 11% after I turn it off. With my adblocker off they work. That can give a clue as to where the URLs are getting blocked on your end (browser, extension, device, network, country).


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ryanlat

Merged with: Error occurs while trying to load an ad

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skipperdoes

The button which lets you view an ad instead says:
"ERROR. TRYING AGAIN.."
It alternates between this and "LOADING..."

I tried reinstalling the app and checking for updates, but it still returns this error and won't let me watch ads.


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FlyingRocks

I was playing AI dungeon on the web since funny login bug on the app is still not fixed for me.
After a while, i always watch ads till i get 30 points but after some time. I get ads not loading.
I seriously just want to continue my story and this is really annoying.


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ryanlat

Merged with: Ads not loading despite no adblocker.

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Bwgamer20

Everytime I try to put an action I am always told that I'm out of actions and that I need to either update my app (which is at the current version) or to reload my browser but I use the app version so I can't do that either please fix it


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ryanlat

Merged with: Everytime!

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ryanlat

Merged with: Crashes, broken ads, etc

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Dorrencal235

As a few people have already mentioned , ads will fail to load particularly when using the website version, in the mobile app for both app store and Google Play recently played and world's tabs are inaccessible on the home screen no matter how many times I reload. Lately a new thing has come up where if I delete the first line after the story prompt it appears as a blank space and if I try to delete that it erases the entire thing, not just that one line.


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fhrr

I click the watch ads button. pass 10 seconds and get no reward.


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ryanlat

Merged with: I watch ads and get no energy

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ryanlat

Merged with: You are out of actions...

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professional among us venter

(PC) Every time I try to quick start and select one of the settings, an ad initiates but doesn't load. I've tried everything, turned off my ad blocker, refreshed the page several times and it never works.

Is there anyway I could fix this?


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sussyamongus3am

I was playing but i run out of actions . So i watch an ad but was not showing up . so i turn off my ad blocker and it's still not working


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ryanlat

Merged with: Ad not working

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I'm am Moon-

I was going to watch some ads on the web but then after some seconds it would close by itself


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ryanlat

Merged with: Showing the ad and after a few seconds it closes by itself

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ryanlat

Merged with: Ads (or ad) on mobile will not work

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my bals

Opened this update for the first time. Went to one of my scenarios, and tried to submit another action after 5 mins or so. Would not work. I saw “Ad next” in the top right corner, next to the three dots that brung up a menu. It won’t go away, there’s no countdown, nothing. Unplayable for now.


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lilstonerboy

The ads will not load. I’ve refreshed my browser, cleared my cookies, and turned off ad block. I thought it might just be an issue with my phones browser but it does the same on my comp. I’m out of actions and now can’t write anything in any of my scenarios. There’s literally no point in using aidungeon anymore if this continues.


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ryanlat

Merged with: Ads make it literally unplayable

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ryanlat

Merged with: ADS

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Mitry000

I'm using the Freee version of the App on one of the few browsers that i don't have an ad blocker on, yet for some reason it stopped working without explanation even though it was working a few minutes ago. it just keeps saying it has nothing to show then times out.


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fialovejbiftek

Every time ad pops up, the timer gets stuck and i can't do anything about it, i have to restart the game every time i get ad.


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ryanlat

Merged with: Ads are stuck

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ryanlat

Merged with: Ads won't appear even ad blockers are off

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BurningGreymon258

When I turned off my ad blockers on my desktop, it says "Ad hasn't loaded..." even if I already turned off my ad blockers.


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Aymeric pachod

ads doesn't load anymore, so I am stuck forever on them, and even after refreshing, it continue, your AI game is awesome, so please fix this, I would so much like to continue play it


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ryanlat

Merged with: Non loaded ad

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ryanlat

Merged with: Ads wont load

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JelloFellow64

Even with ad blocker off, the ads will not load after multiple attempts to continue the story. The ad closing count will even begin to count backwards indefinitely.


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IlvisAiden

On browser, I have to watch or wait 10 seconds, for nothing, add aren't refilling my energy like it should. I only have like 2 actions, then 5, then 3 etc...


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Henmas

I tried the suggested methods.
I used Firefox for that (newest version).
91%.
And Germany.

Also it always stops at 7 for counting.


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JainaSolo24

Update to last one download the app to see if it was just browser it is not please fix.


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JainaSolo24

I don't have add blocker on my phone and it works just fine on my PC this is a little annoying I've refreshed and checked everything above but it still won't work right.


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Quackerz

well, i tried the methods suggested and even double checked to make sure ads aren't blocked and the ads still refused to load after many tries.


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Quackerz

i've faced this problem many times and chalked it up to bad wifi on my end, but now i cant play ads so i can keep playing even after multiple site refreshes. My ads aren't blocked and im not a russian based player. I'm really disappointed with this mechanic and i wish for this problem to be solved as efficiently as possible please


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davidegg

Merged with: The ads necessary for me to play

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Quackerz

i understand the need to make money, and i don't have a problem with watching ads, it's just very frustrating to have my game interrupted and not being able to fix the problem myself


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LinkTheBrave

Same as everyone else here, apparently. No Adblocker, etc., not Russian... ads won't load. Oddly, spamming the action buttons (Retry, etc.) has resulted in functions despites having No Actions Remaining.
I agree with past comments: this is very poor implementation if your own ad content doesn't even function as intended. Please, AID/Latitude, correct this issue as quickly as possible. Thank you.


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ryanlat

I hear the frustration. We are using google ads and if they are being blocked, then you won't be able to get actions. Have you gone through the steps in the guide? Blocking happens in a lot more places than we realize (browser, device, even DNS). Thanks.


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LinkTheBrave

Hi, and thank you for taking the time to reply to me.

Regrettably, got a 404 when I tried to follow the link to the guide, which is why I posted on the Bug Page.

I'm not really very tech-savvy when it comes to PC settings. I don't even know what DNS means; I'm a simple user with simple needs.

I'd have followed the steps in the guide if I had been able to access it, although its apparent from other users that doing so didn't resolve the situation for many of them either.

The addition of ads is a minor nuisance, but one that is completely understandable given that it is supporting a free-to-play part of the game. I'm happy to accept ads, but the addition becomes pointless if they don't display properly. Not merely for users such as myself, but for the actual advertisers; they're not reaching the audience they paid for.

As to the specifics of my own situation, all I can say is that I have Windows 11, Norton AntiVirus, and that I didn't have this issue previously. No settings have been changed on my computer, and ads worked properly when they were first instituted, so I can only surmise that the issue is on your end. Particularly since so many other users have reported this problem, and so recently.

Again, thank you for your time. I hope that my input is of use to you in resolving the problem with ads not loading, and I look forward to hearing from you again in the future.


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mininightlight

:( I turn everything off (like adblocker or somthing) I live in germany, I dont use VPN or AntiVirus or somthing, like I said everything is off but still 11%
{__/}
( •-•)
/u u
and the ad wont play.


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ryanlat

Hmm. This is weird to me. I'm at 11% as well after turning off my adblocking and I'm getting ads. Mind sharing which things are still being blocked?


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Sanish

Ads don't work for me. I've tried everything, on multiple browsers, but still won't work. I've tried on Firefox, Chrome, and Edge, on Windows 10, and I'm in Canada.


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ryanlat

Green is all that's being blocked, so it looks like you do have an adblocker on at some level. If you've checked plugins as well as tried to unblock at the browser level (Firefox and Edge both have blockers built in, depending on your settings), then the next place I'd check is at the DNS level. Some examples are listed here — avoidthehack.com/best-dns-privacy


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Dkilla390

Ads have suddenly stopped working for me as of today, I click on the watch an ad button and the ad opens just fine however the 10 sec timer that you are required to watch the ad for does not decrease.


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ryanlat

We had a bug today that should now be resolved. Let me know if you're still having any issues.


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FlyingRocks

Goddamn it, it started to happen again. I am seriously not liking this


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yourpsychicadvisor

i've not had a single ad load since they've been implemented. i've tried following the directions given to me that involve disabling the built-in firefox trackers + ad blockers (even though that's why i use firefox in the first place lol) and i've disabled and even uninstalled other ad blockers... the countdown gets to seven before i'm told an ad can't load. the problem is so consistent and i have no idea what's causing it at this point. is there something i'm missing?


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ryanlat

Sorry to hear that.

Have you tried another browser like Chrome, even just to check?
Is it the same on a phone?
What are the results when you go to d3ward.github.io/toolz/adblock.html ?


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yourpsychicadvisor

a clean install of chrome (no ad blockers or add-ons) yielded the same results. the countdown reaches seven and i receive the 'ad failed to load' screen. i tried the link twice and got two different results. 93% blocked the first time and 70% blocked the second.


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ryanlat

Ok. Do you have a firewall or anti-virus? 70% is pretty high. Mine is 91% with my ad-blocker on (block origin) and 11% with it off.

Device and DNS blocking can get in the way. Here are some examples of DNS blocking to give you a sense of what to look for on your network so you can whitelist AI Dungeon if you'd like to play the ad-supported version — avoidthehack.com/best-dns-privacy


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davidegg

Merged with: Ads don't load

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Ze_Yellow_Iris

I was playing Ai dungeon and I ran out of actions. So, I was going to watch an ad to get more actions right? But instead, it says the ad can't load. I'm using a windows 11 and have an adblocker installed but I disabled it so I could play ai dungeon. Man...I hate ads, I wish we could just go back to the energy system. Those we're the good days.


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ryanlat

Hi, sorry to hear that ads aren't loading. Ads are enabling us to continue providing a non-premium experience since the free version costs us over $500,000 to provide.

Have you followed the instructions in the guide? help.aidungeon.io/other-questions/how-do-i-get-ads-to-work ? Do other browsers help? What are the results of the adblock test? d3ward.github.io/toolz/adblock.html


F

FlyingRocks

Oh, it just fixed itself. Didn't know what happened but i am glad i can now get my 30 actions points.


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Twelfth Wayfare

I'm getting the "Ad didn't load. Here are a couple things to check" message. Refreshed and made sure I had no adblock; still doesn't work.


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HHHHggg

Yeah its just straight up stopped working for me, I tried all the fixes and even swapped browsers and nothing.


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HHHHggg

Okay so it works if I use a vpn which is just fucking weird, and I'd rather not have to use a vpn just to play the game, for reference I'm an american player


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ryanlat

What country are you in? And did you do the adblocker test that's listed in the help doc?


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ryanlat

Weird that it's an issue in America. My guess is that something on your network is blocking stuff. There are a number of DNS options that block things (see avoidthehack.com/best-dns-privacy for examples). The VPN creates a tunnel that would by-pass that. If you figure out what you are using on your network and whitelist AI Dungeon then you should be fine moving forward.


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FlyingRocks

Oh, and this happened yesterday in around 20:00, i think


F

FlyingRocks

I don't have an adblocker or a dns (Don't even know what that is)


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tigerlorde4

Ran into another issue with ads. As of about 20 minutes ago, watching an ad when out of actions on the story page only grants one action, and going into manage actions to watch ads to build to the 30 cap grants none at all. Check the hamsters and make sure they have food and water please.


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ryanlat

Is this still an issue for you?


M

Minu

Clean browser, VPN on and off, no extensions, Private Browsing, I've tried it all. Going from the energy system to this, I wasn't as mad as I thought at first, but when the implementation of ads is this inconsistent, it's no wonder why I took a break from this. If it's not one issue, it's another. There's so much I've seen change on AIDungeon for the past few years, but this is just ridiculous. I just want to continue my story.


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ryanlat

Have you gone through the steps in the doc? Curious what the adblocker test at d3ward.github.io/toolz/adblock.html is returning for you.


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Emiko Sae

Tried everything said on here
I'm not in Russia nor am I Russian, I don't have an adblocker and the countdown only reaches seven seconds before telling me the ad couldn't load.

I wanted to return to my story after a long time away but due to the energy system having been replaced I find myself unable to play at all! This is extremely upsetting and disappointing


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ryanlat

Sorry to hear. That is frustrating. Did you try different browsers and the Adblock test outlined in help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading ?


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Emiko Sae

Like I indicated in my previous message, I read through the entire thread and followed every instruction I could find, including trying different browsers and the adblocker test which told me I only had unprotected websites blocked, without success.

I also tried on the app and via Google Chrome on my mobile (redmi note 9A) , nothing works


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ryanlat

What did the adblock test return for you? d3ward.github.io/toolz/adblock.html


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Emiko Sae

Here's what the test showed
I have tried on two other devices (a pc and a laptop) and on both it worked without issue so my phone is the one causing the issue. Which is rather impractical 😅


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ryanlat

Weird. What phone? And are you using it on the same network as your PC + laptop? Or using your cell connection? Would love to figure out more cases that are blocking ads so that we can unlock all players.


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ryanlat

And are you getting ads blocked in the app or when playing in a browser on your phone?


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Emiko Sae

My phone is a redmi note 9A by Xiaomi
And it is on the same network (the home wifi) as the laptop (a very slow antiquity 😂) and pc, I have also tired with cell connection which didn't change anything


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Emiko Sae

Both actually, I reinstalled the app two-ish days ago but quickly realised that the ads were not working for me. (I have uninstalled and reinstalled the app several times) I then tried in browser which seems to block ads too.


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ryanlat

Yep, sounds like that device has some blocking set up if things are working on your computers.

Have you turned off personalized ads in your settings (as outlined in this article — www.makeuseof.com/how-to-remove-ads-on-your-xiaomi-device/ and adlock.com/blog/how-to-remove-xiaomi-ads/#:~:text=Block%20Ads%20in%20Xiaomi%20Phone,-Running%20MIUI%2C%20a&text=You%20can%20easily%20switch%20it,Turn%20off%20Personalized%20ad%20recommendations. )?

And are you doing any other blocking on the phone? Some other potential options are outlined at firmwarespro.com/ads/xiaomi-redmi-9a-detail

Frustrating that it's blocking, but if we can't load ads then we aren't hitting the code to award actions.


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Emiko Sae

Frustrating indeed, I for the life of me cannot figure out what is wrong with my phone. The only thing I had disabled was the personalised ads, which I switched back on -didn't do anything unfortunately.
Other than that I don't have any kind of blocking that I know of, never really messed with the system settings in the first place.


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Emiko Sae

I was thinking of subscribing , but given how the browser and app malfunctions on my phone it's not worth spending my money for something that doesn't work and cannot be fixed even after trying absolutely everything listed in this thread.
I just wanted to continue my story...


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ryanlat

Looks like you have a few actions, so not sure if you got that to work. I gave you a few actions while you're still figuring out if you can get ads to work.


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Emiko Sae

Unfortunately no progress on my phone, I had resorted to use my very old laptop but it makes playing a hassle (the poor thing is so old that it freezes every five minutes or so) and not very fun.
Thank you for the actions and the advice though.
I just wish it hadn't been necessary 😅


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Krymson

Can't even use your free service, ads don't load on PC despite disabling ad blocker for you and trying different browsers.


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looneytunes

I click on the ad button for the energy and it has been saying ad can't load try again later and my energy is going down 😣


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davidegg

Merged with: Ads not loading

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Frokie

Ads still bug out so much that I can't play the game at all. Seriously is getting annoying now.


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gregorovitch

I'm out of actions, but every time I try to watch an ad to replenish them, it won't load. Seems to fail to load after about three seconds, consistently. I'm not on a Russian server, I turned off my ad blocker, and I've reloaded the page several times, so I have no idea what's going on. I'm perfectly happy to support the site so long as it'll let me, lmao.


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iammanuel


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CliftonReid

Please help me I'm trying to play aidungeon but ads don't work I have no ad blocker or anything on that computer and the ads worked for a bit. I don't understand what's happening.


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ItsDoc

As the title says there are errors on loading ads I need to get action. I have no ad blocker, I don't use my browser which is google chrome to play as I have the app. I use a Redmi Note 8 Pro and from The Philippines


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ryanlat

There seem to be a lot of issues with ads serving in the Philipines. Many players have found a VPN gets them access if you'd like to try that.


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Jemmamama

I've been stuck with my last prompt. I can't move further because the ads won't work and sometimes, it's getting buggy. It always says "Error". It really is a hassle for f2p players like me. Ads are nice to earn profit and I understand that but when it becomes uncontrollable, it's a bit annoying. Please fix it.


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LazyFox753

I don't have an adblocker on and I don't live in Russia; I even refreshed the page and ads still won't load. I don't know why they aren't loading. I'm only having this issue for the web version of Ai Dungeon


J

JelloFellow64

Advertisements will not load and the game will continuously asks the user to load an ad per every action. Abrupt advertisements every few actions will not make the game any better than it was beforehand. Resorting to not using advertisements will help resolve the many issues users are facing with ads not loading correctly and halting gameplay.


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WaitForIt

The ads are not loading for me, even though I have my adblock turned off and I am not in Russia or anything of the sort.


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Karri01

I get one chance to watch a 15 second video for 10 energy. It runs out VERY quickly with the way the energy wastes to retries and story glitches (such as retrying and ending up with the SAME result as before), and when I try to watch another ad, it’ll say that they can’t find an ad to play, and then close the page.


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Treditre

I would be happy to watch ads and continue to play but ad never loads and so I have 0 action. I am not in Russia, I don't have ADblocker. I don't know what to do.


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davidegg

Have you reviewed everything on this checklist? help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading

If you have read and tried everything on that article, please report back here with anything you may have discovered during the process.


F

foxkid21

can't play with friends and now I'm sad
I'm ok with ads but they won't work and yes i turned off ad blocker and Malwarebytes


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davidegg

Have you reviewed everything on this checklist? help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading


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PiixelLaDictator

on ai dungeon when I try to do an action but I have no actions It will tell me to watch an ad but it won't work But nothing bad was going on and I can't play any games And That's sad


P

PopeWalrus

I cant get past the seven second mark of the ad screen without it breaking me, I have done everything recommended in the "ads not loading" of the latitude help site, I have uninstalled ad blockers, I have tried turning on and off my VPN (im not in russia), I have tried incognito, I have went to the DNS diagnostics thing that the moderator is linking, and make it 0% of ads blocked, ive even tried changing browser and it still doesnt work. No clue whats wrong but after nearly an hour and a half trouble shooting its still not working.

If a moderator would help me that would be awesome, thank you. Im hoping this can all be negated when I finally buy it on steam.


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VirtMTTR

Ads don't seem to be loading in the iOS app or Safari. A bit disappointed.


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ryanlat

Have you gone through the steps outlined at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading ? This can help you figure out what's blocking on your network if ads just aren't loading.


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eidannoteidan

I do not like the "Actions" feature, the ads won't load on my phone.


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ryanlat

Sorry to hear. Have you gone through our guide at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading ?


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Local H00ligan

The new "Actions" tool is completely useless. Opened up AI dungeon only to be greeted with the message "Out of actions", and needing to watch an ad to get more. Also, despite me still having AdBlock disabled and not living in Russia, I still can't even watch ads, or even play AI dungeon for that matter. What a phenomenal update.


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ryanlat

Some players have had issues with blocking since browsers and networks have ad-blocking built in more and more. Have you gone through out guide at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading


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hi_im_dev

Hey! We've gotten a lot of reports of this from players in the Phillipines. As of now, there's no solution yet other than using a vpn


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Hayamiflower

Happens to me as well. While it does resolve itself after a few hours, the issue always comes back after a little while which is rather annoying.


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tigerlorde4

I've been having issues with ads not loading properly, resulting in an ad for AI Dungeon itself beginning to play, then auto closing after approximately 2 seconds, granting actions only while on the story screen itself. When this issue happens on the "manage actions" screen though, no actions are generated. Rather frustrating when it happens multiple times in a row right after viewing a few ads that did load properly while trying to build up towards the maximum number of available actions.

EDIT: After watching closely, a message appears for a fraction of a second at the top of the ad window when this occurs. The message reads "We couldn't find an ad to show you. Please try again later."
Interesting that an ad couldn't be found when it's not uncommon to see the same exact ad 4 to 5 times in a row, get this message multiple times, and then the same exact ad shows after this issue resolves itself.
Also, please try to remove all political ads from the roster. Watching the same ad repeatedly request donations to fund something that I actively advocate against is extremely annoying, even if it does mean the advertiser wastes money on an ineffective ad. I'm not asking you to remove one specific political ad, but all of them. This is an extremely polarizing topic, and likely to drive away people that may believe you are siding with one political ideology over another.

EDIT 2: This issue is even more of a joke due to what just happened to me. I watched the same ad literally 12 times in a row while refilling to the 120 maximum actions allowed. Is it possible to change from loading an ad for AI Dungeon when something fails to load properly, to loading another ad that is known to actually work? Kind of irritating knowing that this can happen when the programming doesn't care which ads you view, as long as it actually loads something other than the defaulted AI Dungeon ad.

EDIT 3: This issue has gotten out of control. I load up the scenario I've been playing today (July 20, 2022 at 12:00 CST) and go to begin building up some actions, only for no ads to properly load for a solid 10 minutes of trying, resulting in zero actions gained. Every single time I try to watch an ad, the "We couldn't find an ad to show you. Please try again later." message pops up before I see about a second and a half of an ad for AI Dungeon itself play before automatically closing itself. This is really starting to get old, fast...


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ryanlat

Sounds like maybe you're on web and have beta enabled? Are you having issues when you turn beta off?


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tigerlorde4

Correct. The issues are with the beta enabled video ads. When I disable beta, the banner ads work just fine. I only keep trying with beta enabled because the 30 action cap is irritating, and you can potentially get 120 actions banked while beta is enabled.


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tigerlorde4

Having a similar problem here. When an ad fails to load, I see an ad for AI Dungeon begin playing, then auto closing after about 2 seconds. When this happens on the story screen itself, it gives me actions to use, but when on the manage actions screen, it gives no actions at all. Really annoying when it does the same thing to me multiple times in a row, especially since it tends to happen after I have already viewed a few ads in a row in order to build up my actions.


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Vikingunleashed

Not exactly loading error, but I am getting a refantasia ad that freezes after 6 seconds *EVERY* time. Ios, iphone 11pro, aidungeon app.

(Tried posting screenshot, but it's 4.6mb and the max is 4)


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ryanlat

Thanks. We've heard from some players experiencing issues with the video ads on web. We are stepping back to make some adjustments.


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Thermosaur

I have exactly the same problem.


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PI04

What do you do if the ad delivery system breaks without you doing anything other than using it?

I'm on a PC running Windows 10. When the ad policy first changed, I was using Firefox, which worked fine for public windows but not private. Not what I wanted, but okay. So I used public windows.

After some time, I found that the option to enable AI Dungeon 2D was in the Beta Testing Features, so I enabled those. I was using the AI, and was viewing banner ads to refill actions. These banner ads had an aspect ratio of ~4:1, took up most of the width of a maximized window, and tended to be relatively static. The occasional ad would fail to load in time, but pressing the Watch Ad button again tended to bring up the same ad much more quickly, now that it was in the cache.

Just before 23:30 UTC on 10JUL, something changed. The ad delivery system kept trying to deliver me what I suspect to be video ads. The space for the ads had an aspect ratio of ~2:1, and took up most of a maximized window. However, the ads themselves never loaded. At this point, I thought that perhaps this was due to a new toolbar I installed for Firefox, so I tried to change ad-blocking settings relating to that toolbar, but nothing worked. Otherwise, all other settings remained exactly the same. My Internet connection works well enough, but I've connected to much faster networks before.

Since Firefox is my main browser, I switched to an awkward two-browser setup, writing commands on Firefox and watching ads on Edge. For a time, this worked.

Today, at ~01:08 UTC on 16JUL, the same issue occurred with Edge. This time, I definitely did not change any settings or install any toolbars! The only unusual circumstance was that I had been using the AI quite heavily today, taking perhaps 200+ actions in a couple of hours.

I suspect the problem may be rooted in logic something like the following:
*If ad fails to load, try to load same ad again
*If number of actions in this browser today > ~200, designate user activity as heavy
*If user activity is heavy, show video ad
*If video ad is to be shown, do not load it (for one reason or another)
By this logic, if you find your stories flat and unenjoyable, you can play them as much as you're interested. But if you ever have a particularly good story, you will not be allowed to continue it, or any other story, without paying.

I hope all this detail helps.


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OtoyaUwU

I’m having the same issue


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EebyDeeby

I'm glad I found this to upvote it. I thought it was just me or my phone or something


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I'm am Moon-


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Treditre

same for me


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LazyFox753

I'm having the same issue, but it's only on the web browser version. If you download the app, you can replenish your ads there.


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ryanlat

Looking at our error logs, it looks like ads are being blocked. Have you gone through the steps at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading ? Once you do that, let me know.


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shadyprince

i play on mobile and haven’t in days ads won’t load in app or safari


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ryanlat

Have you gone through the guide at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading ?


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Frokie

This had been so disappointing. I can't play at all and I don't really know what to do. My ad blockers off, I don't live in Russia, and I know the browser that I'm on doesn't block ads or anything. I've never had a problem with ads not loading. I haven't been able to play since the ad update.


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ryanlat

Sorry to hear. That is frustrating.

What browser are you using?
Have you tried an incognito window or another browser?
Have you tried another network?


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Frokie

I've been using google chrome and duckduckgo. I've tried going on incognito many times. I haven't tried another network yet. Also sorry for the late reply.


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Frokie

Oh hey. I just figured it out. I was going onto incognito on google, but it wasn't working. Then realized I still had the duckduckgo extention on incognito. Turn it off and now I'm getting the ads and getting actions.


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ryanlat

Glad to hear you figured it out. One of the biggest issues has been extensions/settings applying in incognito. That wasn't a thing a few years ago but more and more settings/extensions are coming over to incognito.


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Stopaskimh

Suggestion: never allow a user to effectively be soft-locked from your site due to technical issues with your ad functionality; the need for revenue is understandable, but not to the extent of effectively banning tons of users who haven’t done anything wrong.

Implement some kind of timer system that returns actions to an account after a few hours while you work on this bug; it still incentivizes users to watch ads but also prevents them from being completely unable to use your site in the meantime.


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ryanlat

Thanks for the suggestion. At this point there isn’t a “meantime” or technical issues we need to debug, since this isn’t a bug. Players with adblocking won’t be able to get actions for ads and aside from turning ads off or allowing free players to opt into no ads, there isn’t something we can fix to get ads for those players. This is similar to many other sites that leverage ads to support free or discounted content (Hulu, Forbes, Wired…)

I’ve worked with 27 different players 1:1 (and many others listed in this thread through comments) to get them access. Each time we found somewhere that they were blocking ads. Either an extension, a browser, a firewall, a dns/network, or a country (Russia). I’ve captured the approach in a guide at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading

If anyone goes through that and still can’t get things to work or figure out what in their system is blocking ads, I’m happy to chat 1:1 in discord. Happy to help players get access and continue their adventures.


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Davidtheknight

Exact same issue here. I use Firefox and I can't play. I removed my ad-blocker and it still doesn't let me watch an ad.


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dfass

(Sorry for the bad english) I updated the google root certificate and it worked for me, the ads started working.


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dfass

Unfortunately, only in Google Chrome.


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lilstonerboy

I finally checked back in to see if anything was working again… nope. The only difference is now it asks if I want to switch to premium instead of attempting to watch the ads that still won’t load. It feels pretty insulting ngl.

They should have tested this better before going live. The user base shouldn’t be forced to mess with all their settings just to have the ability to use the site.


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Thermosaur

I have the same problem : I can't load any ads to replenish actions. I am on the Chrome OS browser and I have already disabled a potential ad blocker in the site settings. I am not on a Russian server either. However, I still don't get any ads. I already had ads on my account in the previous update... I don't understand.
EDIT : I also heard that this is still a beta feature, but I didn't enabled beta features on my account.


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ryanlat

Merged with: Ads

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PLANETSETH2/3

the ads aren't loading in and I have my adblocker off


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ryanlat

Ok. Have you gone through the suggestions at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading

Curious what you find out and then happy to help you troubleshoot turning your adblocking off.


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ryanlat

Merged with: Ads

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RubyTheUnknown

I live in Russia, does Steam version of AI Dungeon let me keep playing?


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ryanlat

Once it comes out if you are able to purchase the Steam version then you should be just fine.


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super dodo

so annoying I have the same thing


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Nitrospider100

I'm using Google Chrome and I have the Ghostery ad blocker. I've gone through the steps on help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading. The check your DNS settings step doesn't work because my virus protector flags it as a suspicious scam website. I've even tried closing Chrome completely.


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ryanlat

Does another browser have any different results for you? What virus protection are you using? Sounds like it's possible it may be blocking ads as well.


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GodOfLosing

I agree with Pretty.


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toa_vezon22

Page is whitelisted on Ublock, ads do not load. Tried disabling Ublock entirely, ads still do not load. Miss the energy system, that actually *worked*.
Update: firefox's built-in privacy settings were blocking the ads. I'm still frustrated by the situation, the system is far too obtuse, and the troubleshooting tips auto-closed before a user could be realistically expected to read them.


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toa_vezon22

(on firefox) ads get to around "ad in 4 seconds" then tell me to disable adblock


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ryanlat

What happens when you go to d3ward.github.io/toolz/adblock.html ? I’ve walked 20 or so individuals through the process of unblocking ads and have found every time that there is other extension, browser, or dns adblocking going on.

Depending on your settings in Firefox, you may have adblocking enabled in Firefox. Have you followed this guide to whitelist help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading ?


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toa_vezon22

thank you, this fixed the problem


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ryanlat

Glad to hear. Take care.


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PrettyWoman07

I agree. Even though I disliked energy, it seemed like a much better option than ads. Honestly though, I think they could keep ads, but have a setting to use ads or energy, to appease both crowds. Not to mention, I've had a large amount of problems with the ads that kill gameplay further.


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IlvisAiden

I was fixed in android but it's back now- I was playing and now it doesn't work anymore. Really they have a huge problem with the add system.


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professional among us venter

I just think that if you try everything and the ads are still the main problem, just remove it unless somehow you can fix this issue for everyone on any device. Long story short I think having ads on this is dumb.


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clxr123

yeah ads wont load for me either


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ninjaXavier

i don't have a add blocker and i have this issue.
example from youtube


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ryanlat

Youtube ads aren't the same as the ads we're using, so Google Ads / Admob can still be blocked.

Do you have the same results when using an incognito window? Have you tried another browser or the mobile app?

What do you see when you use an AdBlock test like d3ward.github.io/toolz/adblock.html?


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ninjaXavier

43% so yeah i think its on me


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ninjaXavier

however google ads is not blocked


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UnlivedPie4

I started replaying AI dungeon today, AD doesn't load on Opera GX, even after disabling the Ad Blocker, Trackers and changing the DNS from Cloudflare I was using.

I tried with Chrome, without ad blocker but the Cloudflare DNS loaded and it loads the ad no problem.

Guess I'll wait the steam release


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ryanlat

Ok. I'll test Opera GX. And sounds like Chrome is your path for now.


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UnlivedPie4

I can still play on Opera GX after I load the AD on Chrome, but still doesn't load normally on GX


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ryanlat

Merged with: Can't play AI dungeon anymore due to Ad bugs

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Frokie

Every time I try to play AI dungeon, an ad will try to load, then fail. It keeps saying if I have an ad blocker, turn it off, and services are not provided in Russia.
#1 I don't live in Russia.
#2 my ad blocker IS off
Then the ad will close. When I try to make progress, same thing. Ad won't load, error pop-up, ad closes, repeat. I can't even play the game anymore. Please fix this.


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ryanlat

I'm curious what happens when you follow the instructions at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading what happens. I've walked through these with a few dozen people are haven't found anyone in Russia that couldn't eventually get it to work. Happy to help troubleshoot here in comments or feel free to DM me on discord.


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toa_vezon22

same issue. Adblock is off, not in russia


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ryanlat

Merged with: Ad stops game

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PurpletoothTrader

Every-time I try to play now, An ad wants to play, but the ad doesn’t work and when it wants to close, it doesn’t. I under That you all are busy, but please fix this. I can’t play ai dungeon


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ryanlat

I'm curious what happens when you follow the instructions at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading what happens. I've walked through these with a few dozen people are haven't found anyone in Russia that couldn't eventually get it to work. Happy to help troubleshoot here in comments or feel free to DM me on discord.


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shinnamoon

a vpn extension helped me out, ofc with adblocker off, so that's something i guess, but still, pls fix it


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ryanlat

So are you able to watch ads to get more actions? Or is something still not working?


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shinnamoon

yes the ad did load, there was nothing wrong with it, i was just thinking that maybe this doesn't work for other people, but yes, i can play now with my VPN extension on


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LuminousMead

My adblock is disabled, I don't live in Russia, ads fail to load at the 7 second mark. This new system is hot garbage and not what I voted to support. Go back to Energy, or just implement banner ads.


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ryanlat

I'm curious what happens when you follow the instructions at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading what happens. I've walked through these with a few dozen people are haven't found anyone in Russia that couldn't eventually get it to work. Happy to help troubleshoot here in comments or feel free to DM me on discord.


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ryanlat

Merged with: Ad System failing to load

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ReddestPanda099

If you use a more privacy-focused browser like Waterfox, it may block the ads from loading. It works normally on MS Edge, at least for me.


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ryanlat

Hello all. In working through a number of specific cases we've found a few potential blockers that can be adjusted. AdBlocking extensions are one piece in addition to device, browser, and even DNS blocking.

Here's an article outlining the adjustments we've identified thus far. help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading

Once you've tried those adjustments if you're still having issues please drop comments here with details about what you've tried.

I'm particularly interested in diagnosing mobile device issues. If you're unable to get ads on a device I'd be curious to know if ads work when you:

a. use the same device on another network (even going from wifi to cell network)
b. use another device on the same network

If none of those are working then using a tool like d3ward.github.io/toolz/adblock.html and sharing your results in a thread on your original comment, along with other details, is helpful in us getting you unblocked. Thanks!


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my bals

I’m using the app on an IPad, and it won’t load the ads.


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my bals

Thing’s unplayable. I suggest you just add the energy system back for now while the issue is diagnosed.


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ryanlat

Have you tried the steps outlined in help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading ? Curious to hear details about where that gets you.


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my bals

I am using none of those things. No AdBlock, no DNS. Standard AID app.


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my bals

Heck, I even tried it on a completely different device with completely different specs on a completely different network in a completely different location, and it still didn’t work.


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my bals

I’ve uninstalled the app, tried it on my IPad’s browser, restarted my IPad, nothing works.


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ryanlat

What do you see when you go to d3ward.github.io/toolz/adblock.html ?

What device are you on? Model of iPad, version of iOS, and which browser. Specifics are helpful because then I can test on that exact device and see how I can help you. Thanks.


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my bals

Like I said, I am not using a browser, I am using the app.


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ryanlat

I get that you aren't using your browser, but something on your device or network is blocking a significant amount of traffic. Now my question is what does this look like on another device on the same network?

From what you've said it sounds like you haven't put ad blocking on your iPad, but in case here's a walkthrough of how to whitelist a site if adblocking is enabled on an iPad. www.lifewire.com/how-to-block-ads-ipad-4050516

Here are some examples of DNS products that block ads and make ad-dependent experiences unusable. avoidthehack.com/best-dns-privacy

Let me know what you find.


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my bals

Same here, except I don’t have any adblockers and I’m on mobile. Fix your game, Lat.


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ryanlat

Merged with: Ads not playing even without Ad Blocker.

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Coffeemilk

I have no Ad Blocker installed, am playing the web version on possibly the most standard browser there is, Google Chrome, and am not in Russia. Refresing the page doesn't work, logging out and back in doesn't work, nothing does. What is going on?
If you want us to watch ads, fix your services already and make them actually play.


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ryanlat

Have you tried an incognito window or another browser? What results do you get from a tool like d3ward.github.io/toolz/adblock.html

Other ideas to troubleshoot can be found at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading


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Bofäö

The ads don't load, and I can't play. That's annoying. (I don't use any adblocker and don't live in Russia). PLEASE FIX THIS !


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ryanlat

Have you followed the steps detailed at help.latitude.io/hc/en-us/articles/7069325642519-Ads-Not-Loading ?


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ryanlat

Merged with: Adds not loading

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ryanlat

Merged with: Ads not loading at all!

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Csúb

Since when this site has ads? It doesn't work. I don't live in Russia, I don't use adblocks, nothing like that. Ads just don't work. Why you have it in the first place? You have premium. Get rid of ads! You ruin your own stuff with this crap. This site is basically unusable.


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Bofäö

I have the exact same problem.


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Local H00ligan

Same issue for me Not in Russia, disabled AdBlock, and ads continue to not load.


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Drew602

It's insane this is still an issue lol. Just turn off ads until you can fix it. A chunk of your player base literally can't even play the game


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ryanlat

So far every person I’ve worked with on this ends up having ad blocking enabled somewhere in their stack, either through an extension, browser, device, dns, or because of tech blocked in their country. Happy to help you troubleshoot. I’ve been able to get every config I’ve been given to work.

What OS/browser are you using? Have you tried incognito mode? Have you tried another browser or network?

I'm curious what results you get when you try an adblock test like d3ward.github.io/toolz/adblock.html

In other comments players have found the need to whitelist the site in Firefox and Edge beyond just their extensions since those browsers now have ad blocking built in depending on the current settings.

While I’m working to help the players who can’t access adjust, the vast majority of our players are able to access. Usage has gone up since the ad change.


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Drew602

I'm on mobile(chrome). I cam assure you there is no ad blocker. I've tried incognito, the app, even my browser on my pc. Nothing


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ryanlat

Ok, when you go to d3ward.github.io/toolz/adblock.html what do you see? My current guess would be this is a DNS block, either from using a custom DNS or from your internet provider settings. Have you tried another network with your phone?


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Drew602

Same here. Haven't been able to play since the ads came out. If the ads are stopping people from playing they should take them down until it's fixed


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Woofang

Same. Also says closing in... and the numbers go below zero it just doesnt close which makes the game unplayable


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bunny clock

same here pls help


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idkidcs

i thought i was the only one


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my bals

By the way, I’m using the app.


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Palurdas

Yeah me too with this problem, no ads loading in my chrome browser but addblock is off.


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shinnamoon

uhm, the "ad next' doesnt show now for some reason, but it might happen again later but i'll just see (okay, an update, i can continue my story now, but adblocker and everything off, i still get the message, but it now closes. issue is, it just pops up again every edit i do to the story, which might get annoying, but its just there i guess


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Infernal Abacus

Still having issues here, not in Russia and I've turned off adblock but ads still won't load. Refreshing the page doesn't help, just gives the same error and always says ad next. On firefox, windows 10 with Ublock Origin. disabling Ublock or whitelisting the page hasn't fixed it and Incognito mode gives the same error.


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ryanlat

Ok, I just tested on Windows 10 with firefox and uBlockOrigin. It blocks when enabled and works when whitelisted. My guess is that you have something else on your network blocking ads. I'm curious what results you get when you try an adblock test like d3ward.github.io/toolz/adblock.html

Firefox also has some blocking built in, even if incognito mode. See this thread for more instructions about that. support.mozilla.org/en-US/questions/1206020

I've attached screenshots of my results on Windows 10/Firefox/uBlockOrigin with adblocking on and then whitelisted. Curious if you get the same results.

My guess right now is that you are blocking ads with browser settings or on your DNS.

A couple other things you could try to figure out what's going on:
1. Try a test in another browser, like Chrome. If you use Chrome regularly try in incognito mode in Chrome.
2. Test on another device, like a cell phone, on the same network and then a different network (like wifi vs cell connection).

Curious to hear which of these options works for you and then we might be able to figure out what's going on.


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Infernal Abacus

Running the test with Ublock up puts it at 91%, turning off Ublock dropped it down to around 70%. You were right about Firefox auto blocking it, I went through those instructions and the test dropped down to 40%. I did the same and whitelisted AID and now the ads load properly and disappear afterwards as intended. I think lots of peoples' problems are the exact same as mine was. Thank you for the help, I really appreciate it.


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ryanlat

Glad you got in. I appreciate your patience to test. I agree you’re likely right. I’m hoping we can get a help article to walk players through this more easily.


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Oneuppington

Yeah, this has been happening to me too. I tried whitelisting aidungeon, I tried uninstalling my adblocker completely, and it still doesn't work.


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Schildwall

same problem here, no ads are loading. even when i shut down ad blockers etc. .
browser: google chrome


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ryanlat

Merged with: Ads don't ship

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Chockaloca

I wanted to play, but he writes to me that the advertisement does not load. Nothing fits the description of the problems, what should I do about it?


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ryanlat

Did the ads ever load for you? What browser are you using and do you have an adblocker on? Have you whitelisted aidungeon.io?


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Ruslanax

Adblocker installed and turned off, ad shows error message instead of disappearing 10 seconds like it's supposed to be. Refreshing doesn't work. Adblocker turned on then off again, nothing happened. Using the web browser version of the AI Dungeon app.


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ryanlat

Which browser / adblocker are you using? I'd like to test. Thanks.


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ryanlat

Merged with: Adblocker off, error message while waiting for ad.

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Ruslanax

Oh yeah, contrary to my username, I'm not from Russia.


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PoppyBlade

Because of this issue, I can't play at all and it's frustrating. I don't have any ad blockers and I'm not in Russia.


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ryanlat

What browser are you using? Does another browser or incognito window change things? Would love to test and figure out what's going on.


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Aymeric pachod


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Aymeric pachod

please help


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ryanlat

Merged with: Ads don't work

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Darknessblue78

whenever an ad appears it fails to load and that prevents me from continuing the rpg, it says "maybe it's because your add block is activated" but... I don't even have an add block installed


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shinnamoon

i'm using google chrome and this also happens, is there any way to fix it? I already turned off my adblocker, and in the site settings i turned off block ads, but it still pops up...


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ryanlat

What adblocker are you using? Have you tried using an incognito window or a different browser to see if that works?

Also, another question: If you try on your phone with a cell connection does it still happen? Sometimes DNS settings are set to block ads.


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shinnamoon

adblock plus


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ryanlat

Ok. I'm testing with chrome an adblock plus. When I whitelist AI Dungeon an ad comes through and I can continue. Does this also happen when you are using an incognito window?


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ryanlat

Another update about Edge. Strict mode does block ads. You will need to either whitelist AI Dungeon or change to balanced mode if you'd like to use the free mode of AI Dungeon (see the bottom option in this dropdown in Edge.


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calkesh

I'm experiencing the same problem. I use Vivaldi, with a clean profile, no extensions loaded. I have whitelisted *.aidungeon.io and *.latitude.io (just to be on the safe side). There is only one line in the console window, it reads "The Content Security Policy directive 'frame-ancestors' is ignored when delivered via a element."


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ryanlat

Thank you. Helpful info. Vivaldi isn't one of the main browsers we support but I'll see if I can test. I am curious if ads are showing as blocked when you whitelist using a blocking testing site like d3ward.github.io/toolz/adblock.html


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calkesh

The default mode for Vivaldi is "Block trackers and ads". With this, 68% of the hosts tested were blocked.
"Block trackers only" blocks 56% of the hosts.
"No blocking" (i.e. whitelist) blocks the following 10% of the hosts:
fastclick.com fastclick.net cdn.fastclick.net/ amazonaax.com assoc-amazon.com api-hotjar.com hotjar-analytics.com ads-twitter.com app.chat.xiaomi.net www.cdn.ad.xiaomi.com metrics.data.hicloud.com metrics2.data.hicloud.com metrics3.data.hicloud.com metrics4.data.hicloud.com analytics.oneplus.cn ad.samsungadhub.com samsungadhub.com nmetrics.samsung.com analytics.samsungknox.com bigdata.ssp.samsung.com metrics.apple.com

I am going to assume that, as this is something that I have no control over, these are being blocked at the ISP level, as my connection has certain websites blocked.

Edit: Firefox on a clean profile with default settings (enhanced tracking protection OFF) blocked the same 10% so I think my assumption is probably correct.


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ryanlat

Hmm. Even with all of this off are you still unable to play with ads on AI Dungeon?

DNS adblocking is also something that's very possible. Depending on your settings you might have that. Some examples are listed here — avoidthehack.com/best-dns-privacy


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ryanlat

Update on this issue:

First, thank you for the reports that are coming in. Many have been helpful. We are going to be testing more today across different browsers and adblockers to make sure that whitelisting is working.

One thing we've found is that Microsoft Edge has a built-in ad blocker (docs.microsoft.com/en-us/microsoft-edge/web-platform/tracking-prevention). Here are some instructions for whitelisting AI Dungeon or reducing the strictness so that you can play again (homeservershow.com/forums/topic/17615-how-to-whitelist-a-website-in-microsofts-edge-browser-credge-adblocker-whitelist/).

We will continue to update as we find ways to enable players to opt-in by whitelisting the domain in adblockers. If you try in an incognito window, another browser, another device, or another network and it does work for you, please let us know any details about the configuration you have set up so that we can test.

Thanks for your patience. We are actively working on this as well as a better way to save up actions so that ads aren't as disruptive to play but do help us sustain free play (which the past energy system wasn't supporting well).


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nutterfinger18

Ads will play in an incognito window, as incognito windows do not have extensions installed. The presence of an adblocker, even if turned off, seems to disable the sites ability to show ads.

Edit, also can only leave comments here in incognito window, normal window blocked my account as spam, didn't post comment, and won't load past the spam message screen, yet logging in through incognito window I was able to leave this comment.


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ryanlat

Thanks. That's odd that this site (we're using a tool called Upvoty to host this) wouldn't allow commenting.


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ryanlat

What adblocker / browser are you using? We'd like to test it ourselves and see if we can find a solution.


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SpiritedRaccoon

I couldn't load any ads even after disabling my adblockers. After adjusting this setting on Edge from Strict to Balanced to allow the tracker to go through, AI Dungeon became playable again. I hope this information helps someone.


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ryanlat

This is really helpful. Thank you.


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ryanlat

Merged with: Ads wont load adblocker or not

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oogaaaa

So basically i was in the backrooms and i go an ad which i wonder why theres ads now, anyways it did not load and i dont have a ad blocker or anything, so i would love for this to be fixed.


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Festamus the Reeking

I don't have an adblocker, as far as I'm concerned, and this issue keeps repeating itself still. I'll look into my extensions to see if I did install an adblocker and just forgot about it, but if there are any other problems in this particular case, I'm very willing to cooperate.


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Festamus the Reeking

Nevermind, I just solved this issue, thank you for the advice, though!


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aryxii

I'm in Microsoft Edge InPrivate mode with no Adblockers and do not live in Russia but I have the same issue. Works just fine on Chrome Incognito though. I use Windows 11.


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ryanlat

Thanks aryxii. I posted about whitelisting in Edge. Let me know if that works.


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davidegg

Merged with: Ads refusing to load

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PsychicLucario

For the past 3 days I have had the same issue where it willsay the ad is loading and then cut to a screen saying disable my ad blocker (it is already disabled) It also suggests that due to the war in Ukraine I may not be able to use it, I am not located in russia so I have no idea what is going on (My Browser is Opera GX)


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ryanlat

What adblocker are you using? Browser or an extension?


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Sparrow9612

When I go to input an action, I get 'add loading' with a black screen and no add, then a text telling me what I should do. Firstly I have the site white-listed, so all ads go through. I am in North America not Russia, so its not that. And the last says to report the bug, which is what I am doing here.


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ryanlat

Ok, thanks for reporting. What browser and adblocker are you using? We can test this out and see what's going on.


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Sparrow9612

Chrome and regular AdBlock with AID site white-listed. Tech stuff isn't in my wheelhouse, so I can't give a bunch of technical details.


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davidegg

Merged with: Ad popping up error.

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goblinlv1

me too


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DouglasM

Supposedly fixed but not.
What domain name needs to be permitted to allow for adverts? Is it aidungion.io, latitude.io, or some other domain?


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davidegg

We use google adsense and admob for ads currently, but we may use others in the future as well. Unfortunately, in order to play you will have to disable ad blockers.


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Kefke

How about you use and opt-in ad service so that those who use the AI frequently enough to care about unlimited inputs can do so, and those for whom your broken code just won't work can simply choose to use the perfectly serviceable energy system you already had, that people were paying for?


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ryanlat

Those who don't want ads can get a subscription to opt-out of ads.


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LPSam

Its on the Web version, too.


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Kefke

Same issue, and ongoing. Not blocking ads, but the ads still don't play. The latest "fix" so far as I can tell, was just to add a disclaimer saying that for some reason the war in Ukraine means Russians (I am not in Russia) can't get support, and nothing else.


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davidegg

We noticed that you are using an ad blocker. Please try uninstalling it or using a different browser or device and try again.


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Kefke

I have my adblock disabled for your site. If you are using malicious code that blocks people that so much as have one installed, then that is completely unacceptable. I would rather try uninstalling your service from my life.


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ryanlat

That's not what we should be doing. Digging in today. Could you let us know what device / browser / adblocker you are using and we can test internally?


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Kefke

I honestly would rather have an option to opt back into the old energy system. I never wanted ads in the first place, and now that we have them, they're completely broken.


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Hayamiflower

It seems to work for me now, it just showed me an ad. I’m playing on the web version.


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davidegg

Great! Thanks for reporting back!


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Hayamiflower

It was at least working fine up until just now, now the problem is the exact opposite. I get an ad for ever action I do, every time.


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ryanlat

We had a bug for a few minutes last night where this was happening because a server deploy had a hiccup. This should be fixed now.


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Sparrow9612

I was just running an adventure, and this issue hasn't popped up again.


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davidegg

Thanks for reporting back! Glad to hear it's working for you now.


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OpticalMind5

I received an notice saying new updates were made that should fix this. I went into my world to try it, but the same issue happens. I’m playing on the web.


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davidegg

Status changed to: In progress

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davidegg

We just pushed a possible fix for this. Can everyone please report back whether or not it is fixed for you?


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Kefke

It's worse now.


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